At GlobalCart, customer satisfaction and transparency are central to our business. Our return procedures are designed to protect individual customers and wholesale buyers while respecting the unique nature of liquidation merchandise.
1. Our 14-Day Return Policy
Customers may request a voluntary return of eligible merchandise within 14 calendar days following delivery. This policy does not restrict longer or additional rights provided by applicable consumer laws.
2. Return Eligibility
For voluntary change-of-mind returns, merchandise generally must remain in substantially the same condition as received, with relevant accessories and proof of purchase. Product-specific return conditions will be disclosed before purchase.
3. Liquidation Pallet Returns
Liquidation pallets may include overstock, customer returns, shelf pulls, refurbished, or untested merchandise. Condition and inventory variations disclosed in the product listing are not automatically grounds for a refund.
Business-to-business liquidation orders may be designated final sale where clearly disclosed and legally permitted. Mandatory consumer rights and remedies for materially misrepresented goods remain protected.
4. Incorrect or Damaged Orders
Customers receiving incorrect products, undisclosed material damage, or merchandise materially different from its advertised description should contact our support team.
Appropriate resolutions may include replacement merchandise, partial reimbursement, or a full refund, depending on the circumstances and applicable legal rights.
5. Return Authorization
Customers should contact GlobalCart before arranging a voluntary return. Our support team will provide the applicable return instructions and destination. This process does not restrict statutory cancellation or return rights.
6. Return Shipping Costs
Customers may be responsible for voluntary change-of-mind return shipping costs where legally permitted and disclosed before purchase. For qualifying incorrect or defective orders, GlobalCart will meet its applicable legal obligations concerning return costs.
7. Refund Processing
Approved refunds will normally be initiated within 5–10 business days after the applicable refund conditions are satisfied, or sooner where required by law. Refunds are ordinarily issued through the original payment method where possible.
8. Consumer Protection
Customers retain mandatory consumer rights under applicable law, including any qualifying cancellation, withdrawal, and remedies for nonconforming goods. Nothing in this policy overrides those rights.
9. How to Request a Return
Contact GlobalCart through our official website support channels. Include your order number, reason for the request, and supporting photographs or documentation where relevant.
10. Our Commitment
Every eligible request will be reviewed fairly and professionally, with the aim of providing a transparent and appropriate resolution.
GlobalCart
Your Global Wholesale Marketplace.