At GlobalCart, we believe that every customer deserves accurate product information, transparent transactions, and fair treatment. Our Buyer Protection Policy establishes a structured process for reviewing qualifying order concerns involving individual customers, retailers, and wholesale buyers.
1. Our Buyer Protection Commitment
GlobalCart aims to provide customers with accurate product descriptions, clear merchandise condition information, and appropriate support throughout their purchasing experience.
2. Accurate Product Representation
Product listings are intended to describe the merchandise offered, including its quantity, condition, category, and any relevant inventory information.
Representative photographs or illustrative images will be identified where applicable.
3. Qualifying Buyer Protection Claims
Customers may request a review when:
- The wrong product or pallet is delivered.
- Merchandise materially differs from its advertised description.
- A guaranteed inventory quantity is materially inaccurate.
- The shipment contains significant undisclosed damage.
- An order is not delivered in accordance with the applicable delivery agreement.
4. Reporting an Order Concern
Customers should contact GlobalCart promptly after discovering an order discrepancy.
For business-to-business liquidation orders, customers are encouraged to report visible discrepancies within five calendar days after delivery.
This reporting guideline does not limit mandatory consumer rights or other non-excludable legal remedies.
5. Required Documentation
To assist with claim verification, customers may be requested to provide:
- Order number and purchase details.
- Photographs of the received merchandise.
- Packaging and shipping labels.
- Delivery documentation.
- A description of the reported issue.
6. Claim Review Process
GlobalCart aims to review complete claims within three to five business days.
Certain investigations may require additional information or coordination with suppliers and freight providers.
7. Available Resolutions
Depending on the circumstances and applicable legal requirements, an approved claim may result in:
- Replacement merchandise.
- A partial refund.
- A full refund.
- Another appropriate agreed resolution.
8. Liquidation Inventory Conditions
Liquidation pallets may include overstock, customer returns, shelf pulls, refurbished products, or untested merchandise.
Customers should carefully review the disclosed condition and inventory details before purchasing.
Buyer Protection does not guarantee resale profitability or specific market value. However, applicable rights concerning inaccurate descriptions and nonconforming merchandise remain protected.
9. Fair Dispute Resolution
GlobalCart seeks to handle eligible disputes fairly, professionally, and transparently.
Customers will receive information about the outcome of their claim and any applicable next steps.
10. Contact GlobalCart Support
Customers requiring assistance should contact GlobalCart through the official support channels provided on our website.
Please include your order number and relevant supporting information.
Nothing in this policy limits mandatory rights or remedies under applicable consumer-protection laws.
GlobalCart
Your Global Wholesale Marketplace.